Returns & Exchanges
At TMG Industrial, we stand behind the quality of our industrial equipment and strive to ensure every customer is satisfied with their purchase. If your item does not meet your expectations, you may return it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Securely repackage the item in its original crates or packaging, ensuring all manuals, parts, and accessories are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping labels and arrange for freight pickup or drop-off at our designated industrial distribution center.
Inspection and Refund
Once our technicians inspect the returned unit for integrity, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing