Frequently Asked Questions
Everything you need to know about our industrial equipment and services.
What are your standard shipping times for heavy machinery?
Most orders are processed within 2-3 business days. Depending on your location and the size of the equipment, delivery typically takes between 5 to 10 business days via freight carrier.
Do you offer financing for large equipment purchases?
Yes, we partner with several industrial financing institutions to offer flexible payment plans. You can apply for financing directly at checkout or contact our sales team for assistance.
What is the warranty policy on TMG Industrial products?
We provide a comprehensive 1-year limited warranty on most of our equipment, covering manufacturing defects and major components. Extended warranty options are available for specific product lines.
Are replacement parts readily available for purchase?
We maintain a robust inventory of replacement parts at our regional warehouses. You can order parts directly through our website or by providing your model number to our support team.
What is your return policy for industrial goods?
Unused equipment in its original packaging can be returned within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply for large freight items.
Do you provide technical support for product assembly?
Every product comes with a detailed assembly manual. Additionally, our technical support team is available via phone and email to guide you through the setup process or troubleshoot any issues.